asypeer
02-09-14, 23:41
אבא שלי קנה באילת לפני כמה חודשים סוללת גיבוי לאייפון 4 של morphie (מותג ידוע שאפל משווקת בארה״ב). 250₪ עלה לו התענוג. אחרי פחות מחודש נתלש המחבר של הטעינה והעסק הפסיק להיטען. פניתי ליבואן (חברה בשם מ.יקר סחר מפ״ת) בכדי לראות אם יש אחריות, כמובן שלא.
החלטתי לפנות ליצרן בארה״ב בכדי לראות אם אפשר לעשות משהו. הבקשה הראשונה שלהם הייתה שאשלח צילום של הסריאלי, שלחתי. תראו מה ענו לי:
Thank you again for contacting mophie.
Upon review of the product label and serial number you provided, it appears the device is counterfeit.
As such, we cannot replace or repair the product. It is strongly recommended that you contact the retailer from whom you purchased this item and pursue a refund, as this product is not authentic.
Unfortunately, there are various unauthorized third-party retailers selling counterfeit devices. If you would like to learn more, please visit http://www.mophie.com/counterfeits.
If you would be so kind to forward the contact information of the seller of the product to us, it will help us police the marketplace for counterfeit products.
If you would like to purchase a genuine mophie product, please reply to this email, and we would be happy to provide you with a coupon code to buy a mophie product directly from our website.
Thank you,
Ian Barnaby
Customer Service Advocate
mophie
t: 888.866.7443 p: +1 269.743.1340 f: +1 269.353.6630
e: [email protected] w: mophie.com
ראו הוזהרתם..
Sent from my iPhone using Tapatalk
החלטתי לפנות ליצרן בארה״ב בכדי לראות אם אפשר לעשות משהו. הבקשה הראשונה שלהם הייתה שאשלח צילום של הסריאלי, שלחתי. תראו מה ענו לי:
Thank you again for contacting mophie.
Upon review of the product label and serial number you provided, it appears the device is counterfeit.
As such, we cannot replace or repair the product. It is strongly recommended that you contact the retailer from whom you purchased this item and pursue a refund, as this product is not authentic.
Unfortunately, there are various unauthorized third-party retailers selling counterfeit devices. If you would like to learn more, please visit http://www.mophie.com/counterfeits.
If you would be so kind to forward the contact information of the seller of the product to us, it will help us police the marketplace for counterfeit products.
If you would like to purchase a genuine mophie product, please reply to this email, and we would be happy to provide you with a coupon code to buy a mophie product directly from our website.
Thank you,
Ian Barnaby
Customer Service Advocate
mophie
t: 888.866.7443 p: +1 269.743.1340 f: +1 269.353.6630
e: [email protected] w: mophie.com
ראו הוזהרתם..
Sent from my iPhone using Tapatalk